Redesigned pay period management into a centralized, editable calendar, described internally as "a huge leap in customer self-sufficiency."

Replaced a rigid, single-policy iframe from a third-party tool with a flexible multi-bank accrual system, covering three user types across web and mobile.

Built Roux (a custom GPT for the team), three Glean AI agents, and a Claude-based orchestrator, paired with scrum processes and a career framework already driving promotions.